Tuesday, July 22, 2014
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Insects Direct Shipping Policies

Insects Direct Shipping Policies

All orders received by 16.00 Monday to Thursday will be sent by 1st class post for next day delivery. Highlands & Islands orders are subject to standard Royal Mail schedules, which may add 1-2 days for delivery. Orders received Friday, Saturday or Sunday will be dispatched on Monday.There will be no shipping on Bank Holidays.

We will do our best to deliver live insects to areas within the UK with temperatures below 8°c but there will not be a guarantee. Heat packs increase the survival rate by 75%; well worth the £1 charge!

Shipping methods offered by Insects Direct
•    Royal Mail
•    Courier

All orders will be shipped the best method possible. We must reserve the right to ship as needed due to weather but will make every effort to ship as you wish.
Order heat packs when the temperature is below 8 degrees C.

Shipping is by
•    The  Post Office
•    DHL


Shipping Delays

At Insects Direct we strive to make sure that your order leaves our facility in a timely manner (weekends and holidays no shipping). If for some reason your shipment does not arrive, please email info@insectsdirect.com or visit DHL for tracking information.


Extreme Weather

Insects Direct will use all necessary means to ensure that your shipment arrives in good condition. In the event of a loss Insects Direct will reship your order free of product charge. (You will be required to pay for the additional shipping cost. Please email info@insectsdirect.com for alternative methods of shipping if you live in extreme weather areas. Extreme weather areas are defined as above 28 degrees c and below 8 degrees C. Insects Direct may at our discretion upgrade your shipping to ensure that product arrives safely without notice.

Insects Direct Privacy Policy

Insects Direct has a very staunch privacy policy as we believe firmly in the privacy of our customers. We do not sell or give our customers' names, phone numbers or e-mail address to ANYONE!

When placing an order on the Insects Direct site, you can feel comfort and safety in knowing that we use a secure order form, and that all of our orders are processed by ourselves. We do not store your payment information on our webite or in email form.

 

Please enjoy your visit with us!